Shipping policy
Thank you for visiting and shopping at cachupo. The following terms and conditions constitute our Shipping Policy.
1. Order Processing Time
All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped, along with a tracking number.
2. Shipping Rates & Delivery Estimates
We offer shipping across the United States. Shipping charges for your order will be calculated and displayed at checkout.
Shipping Method: Standard Shipping
Processing Time: 1 – 3 Business Days
Transit Time: 7 – 12 Business Days
Total Estimated Delivery Time: 8 – 15 Business Days
Note: Delivery times are estimates and cannot be guaranteed. Occasional delays may occur due to high volume, weather conditions, or carrier issues.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking information is usually active within 24–48 hours.
4. Shipping Address & Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, hence there is a very small time window to change or correct the address of your order.
If you notice a mistake in your shipping address, please contact us immediately at support@cachupo.com.
5. Lost, Stolen, or Damaged Packages
cachupo is not liable for any products damaged or lost during shipping. If you received your order damaged, or if your tracking shows delivered but you have not received it, please contact us immediately so we can assist you in filing a claim with the shipment carrier.
Please save all packaging materials and damaged goods before filing a claim.
6. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out to our customer support team:
Store Name: cachupo
Email: support@cachupo.com
Phone: +1 (208) 969-5328
Business Address: 8673 Summit Center Way, Orlando, FL 32810, United States
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)